Save up to 60% of enterprise contact center cost with reduced AHT, lower ramp time, and improved CSAT
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Realize the complete potential of customer support automation and leave a lasting impact with AI solutions that can be embedded within your workflow at any stage
Enterprise AI that handles customer queries and automates manual, repetitive tasks so agents can focus on personalizing customer interactions, reducing AHT and delivering outcomes
Enterprises can handle upstream customer interactions using the best-in-class near-human AI bots to reduce costs and free up agent time so they can tackle complex challenges
Customize your experience using the LLM most relevant to your industry, domain, and use case with specialized data sets that plug in an AI solution specially built for you
Save up to 60% of operating costs by improving key metrics
Have agents deliver results with high performance
Solve more customer queries in less time with better resolution
Ensure customer problems are resolved quickly with zero error
Win customer loyalty by consistently delivering quality experience
Eliminate risk and room for error with on-demand and updated information
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Our platform is built on industry Governance, Risk, and Compliance principles where the platform’s responsible, explainable, high-quality AI models, automatically document model lineage and metadata. Our data governance includes call scrubbing orchestration protocols and end-to-end encryptions and authentication.
We solve for cloud-based latency and security challenges as enterprises get greater control over their data and performance while managing large-use cases and peak traffic volumes, with flexibility across on-cloud, on-premise, and hybrid deployments that meet security standards, speed, and cost needs.
Fundamento works with foundational LLMs that are trained not just on the back of company and organizational data provided by the client, but also on industry-specific data that is able to easily identify and reflect complex contact center use cases to deliver the highest level of accuracy during customer interactions
Fundamento’s model goes beyond extraction and classification and makes reliable enterprise-grade training possible by converting large volumes of complex data into a structured annotation-ready knowledge base. With our data engine, clients can realize dramatically high accuracy on intent identification and resolving customer problems
Fundamento’s platform is optimized for delivering high performance with low latency due to the flexibility of deployments we offer, taking care of cloud-based problems. Our on-premise deployment and heavily trained data engine ensure that the needs of the customer are addressed with no scope for delay or inaccuracy.
Our platform offers a bring-your-own LLM option to plug in the latest models based on relevancy and specialization. We afford our clients the flexibility of choosing a foundational model that’s most relevant to them depending on their industry, domain, and use case to ensure better performance and a higher level of accuracy.
Witness zero compromise on technology and output that is second to none
Our platform is built on industry Governance, Risk, and Compliance principles where the platform’s responsible, explainable, high-quality AI models, automatically document model lineage and metadata. Our data governance includes call scrubbing orchestration protocols and end-to-end encryptions and authentication.
We solve for cloud-based latency and security challenges as enterprises get greater control over their data and performance while managing large-use cases and peak traffic volumes, with flexibility across on-cloud, on-premise, and hybrid deployments that meet security standards, speed, and cost needs.
Fundamento works with foundational LLMs that are trained not just on the back of company and organizational data provided by the client, but also on industry-specific data that is able to easily identify and reflect complex contact center use cases to deliver the highest level of accuracy during customer interactions
Fundamento’s model goes beyond extraction and classification and makes reliable enterprise-grade training possible by converting large volumes of complex data into a structured annotation-ready knowledge base. With our data engine, clients can realize dramatically high accuracy on intent identification and resolving customer problems
Fundamento’s platform is optimized for delivering high performance with low latency due to the flexibility of deployments we offer, taking care of cloud-based problems. Our on-premise deployment and heavily trained data engine ensure that the needs of the customer are addressed with no scope for delay or inaccuracy.
Our platform offers a bring-your-own LLM option to plug in the latest models based on relevancy and specialization. We afford our clients the flexibility of choosing a foundational model that’s most relevant to them depending on their industry, domain, and use case to ensure better performance and a higher level of accuracy.
Brijesh Agrawal
Co-Founder & Director, IndiaMart
Podcasts, blogs, ebooks and everything else to help you dive into the world of AI in enterprise contact centers
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Generative AI has taken over conversations in the corporate world over the last few months. Everyone is talking about how they’re using AI to do their work more efficiently. However, this shift to generative AI remains isolated to the manager level across businesses.
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As technology continues to advance at a rapid pace, organizations need to keep up to stay competitive.
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