Automate Enterprise Contact Centers with Fundamento AI

Built for stability, scale, and security, fundamento’s voice AI ensures seamless borrower interactions while meeting the rigorous demands of enterprise operations.

Human-Like Conversations
Multi-Modal Context
Actionable Insights

Conversational AI, Reimagined for Lending

Fundamento’s AI isn’t just about automation—it’s built to understand, adapt, and respond with the precision and intelligence your operations demand.

AI Built Your Way

Select from a range of LLMs to ensure smarter, more accurate responses.

Choose the LLM that best fits your business and let Fundamento seamlessly deliver cutting-edge AI-driven interactions tailored to your needs.

Smart Dialogue Control

Deliver precise, accurate resolutions while protecting proprietary customer data.

Fundamento blends hybrid workflows with LLM-driven intelligence, ensuring every conversation is accurate, seamless, and aligned with your business needs.

Enterprise-Grade AI Safeguards

Custom controls eliminate LLM risks like hallucinations for reliable responses.

Fundamento’s context control and task-specific prompts ensure accurate, compliant, and trustworthy AI-driven interactions every time.

Context-Aware

Real-time AI adapts to customer needs for specific, contextual responses.

Fundamento dynamically ingests and handles customer data in real time, enabling personalized, insightful, and frictionless borrower interactions at scale.

Seamless Automation, Step by Step

From data ingestion to seamless customer interactions, Fundamento delivers exceptional results at every step.

Build

Fast-Track Automation with AI Labs

Fundamento redefines how lenders deploy AI voice agents. With AI labs, setup is seamless—our platform analyzes thousands of past borrower interactions, transcribes and structures unstructured data, and builds a knowledge base that goes far beyond traditional faqs. By extracting key borrower queries and responses, fundamento enables AI agents to handle complex lending inquiries with exceptional accuracy—without manual sorting or time-intensive training.

Integrate

Seamless Fit into Your Lending Ecosystem

Fundamento integrates effortlessly into your existing tech stack and workflows—whether it’s loan origination systems, cpaas platforms, or CMR tools. Designed for minimal disruption, our AI voice agent fits exactly where you need it, ensuring a frictionless experience for both lenders and borrowers. Back-office apis can be called on demand, enabling real-time data exchange, while custom actions can be built to align perfectly with your lending workflows, ensuring compliance, accuracy, and operational efficiency.

Deploy

Intelligent Automation with Enterprise-Grade Control

Fundamento ensures a smooth, secure deployment tailored to your needs—whether on-prem, hybrid, or private cloud. No proprietary borrower data ever leaves your system, with SOC II and ISO 27001-certified security at every stage. Easily integrate with your existing telephony or leverage fundamento’s, while seamless CRM and CPAAS integrations enable real-time borrower data exchange, ensuring compliance and operational efficiency.

Grow

Real-Time Insights, Smarter Decisions

Get a live pulse on borrower interactions with fundamento’s real-time analytics. Track engagement, identify repayment risk signals, and optimize retry strategies for collections. Conversation-level insights help detect untrained intents, emerging borrower concerns, and trends like fraud attempts or delinquency spikes—allowing lenders to proactively refine AI interactions and lending strategies.

Speaking Every Borrower’s Language

Lenders serve a diverse customer base, and every borrower communicates differently. Fundamento's AI voice agents are built to understand every nuance—whether it's regional accents, emotional cues, or complex multi-step conversations. By ensuring every interaction is clear, empathetic, and seamless, we help lenders connect with borrowers from all backgrounds.

Dialecto: Intelligent Speech Recognition

Fundamento’s advanced spoken language understanding (SLU) model accurately recognizes borrower intent, even in noisy environments or with strong regional accents—ensuring every query is understood and addressed correctly.

Sentiment-Aware Conversations

Our AI voice agents detect and respond to borrower emotions in real time, adjusting tone and approach to match frustration, urgency, or satisfaction—making every conversation feel more natural and reassuring.

Multi-Turn Context Retention

Fundamento tracks conversations across multiple interactions, ensuring no borrower detail is lost. Whether it’s a follow-up on an application or a repayment query, our AI remembers past exchanges, providing a smooth, frustration-free experience.

Smart AI, Smarter Compliance

Lenders operate in a highly regulated environment where every borrower interaction must balance seamless service with strict compliance. Fundamento gives lenders precise configuration controls to dictate how its AI voice agent behaves in any scenario—especially when uncertainty arises. From escalation paths to predefined responses, our platform ensures borrowers always receive the right support while maintaining compliance and control.

Seamless Escalation with Hot Transfers

When a conversation requires human intervention, fundamento instantly transfers borrowers to live agents—carrying over full context so they never have to repeat themselves.

Scenario-Based Configuration

Define exactly what your AI voice agent can or cannot say in specific situations, ensuring compliance with lending regulations and internal policies at all times.

Rule-Based Overrides for Smarter Escalation

Set predefined rules to escalate calls based on intent, sentiment, or flagged keywords—ensuring high-risk cases get immediate attention while optimizing agent bandwidth.

Total Visibility & Complete Control

Lenders need more than just automation—they need visibility, control, and the ability to fine-tune every borrower interaction. Fundamento’s platform equips teams with a powerful dashboard that offers real-time insights and full configuration control, allowing you to manage complexity effortlessly while optimizing outcomes.

Track Every Interaction, Spot Every Trend

Get a complete view of borrower interactions—drop-off points, sentiment shifts, and feedback trends—all in one place, helping you identify friction and improve engagement.

Monitor Business Impact, Not Just Conversations

Go beyond call metrics and track real lending kpis like repayment rates, promise-to-pay conversions, loan application drop-offs, lead qualification success, and customer retention—all directly from fundamento’s dashboard.

Full Control Over AI Behavior & Workflows

Configure every aspect of your AI agent—from adjusting telephony settings to defining voice tone, scripting dynamic borrower responses, setting escalation rules, and modifying workflows based on compliance or risk policies—all without external dependencies.

Uncover Hidden Insights with Intelligent Signals

Use past interactions to improve future ones—identify upsell potential, detect repayment risks, and carry forward borrower context across calls for smarter, more personalized engagement.

Lender-Focused. Enterprise-Ready.

Fundamento is engineered to meet the rigorous demands of enterprise lenders, ensuring security, compliance, and scalability while continuously improving with every interaction.

Keep Your Data In-House

Choose deployment options that keep borrower data within your infrastructure, ensuring complete control and privacy.

Compliance, Guaranteed

Stay fully compliant with telephony regulations and banking guidelines, minimizing risk while maintaining operational integrity.

Scale Without Limits

Handle high call volumes effortlessly with deployment options designed for enterprise concurrency and reliability.

Smarter with Every Conversation

Every interaction refines fundamento’s intelligence, making future conversations sharper, more relevant, and increasingly efficient.

Plug, Play, and Automate

Fundamento connects seamlessly with your existing tech stack—crms, cpaas platforms, and automation tools—ensuring a frictionless flow of information across systems. effortlessly embed AI-driven voice automation into your workflows, auto-trigger calls based on events, and keep every customer interaction in sync without manual effort.

Hear It to Believe It

Schedule a demo and see how fundamento’s voice AI takes your customer interactions to the next level.

Engineered for Customer Centric Conversations