Complete Borrower Engagement, Powered By AI
Convert More Borrowers
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Reduce Repayment Risk
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Enhance Customer Experience
Seamless Interaction at Scale
Onboarding
Verify details, explain loan terms, and ensure a smooth start.
Payment Reminders
Reduce defaults with timely, automated payment nudges.
Intelligence That Enriches Every Touchpoint
Fundamento doesn’t just automate calls—it ensures that every conversation makes the next one smarter—so you can focus on growth while we handle borrower interactions seamlessly.
Lead Pre-Qualification: Maximize Awareness & Discoverability
Fundamento’s AI voice agents proactively engage potential borrowers, educating them about loan products and qualifying leads based on intent and eligibility. This ensures that lenders connect with high-intent prospects while automating top-of-funnel interactions.
Automated Eligibility Screening - Verify borrower intent and basic eligibility before passing leads to human agents.
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Instant Information Sharing - Provide clear details on loan products, interest rates, and application steps through seamless voice interactions.
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Seamless Handoff to Sales - Route qualified leads directly to loan officers for personalized follow-ups.
Doubled Top-Of-The-Funnel Leads
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Fundamento’s AI voice agent reconnected with dormant prospects, identifying high-intent borrowers to increase qualified leads by 2x- driving higher conversions with minimal effort.
Lead Engagement: Drive More Loan Applications
Keeping leads engaged is key to boosting conversions. Fundamento nurtures potential borrowers with timely, personalized interactions, guiding them toward completing their loan applications.
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Automated Follow-Ups - Remind borrowers to complete applications, answer common queries, and address hesitation points.
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Context-Aware Conversations - Recognize where a borrower left off and provide relevant information without repetition.
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Omnichannel Integration - Sync voice interactions with SMS, email, and CRM tools for a cohesive customer journey.
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From Drop-Offs to Disbursals
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Fundamento re-engaged borrowers who abandoned applications mid-way, boosting completion rates by 40%. This led to loan disbursals for 32% of previously lost customers, driving higher conversions with zero manual effort.
Debt Collections: Automating Payment Reminders & Recoveries
Timely reminders and proactive collection strategies reduce delinquencies. Fundamento automates payment follow-ups, nudging borrowers toward on-time repayments while ensuring empathetic conversations.
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Personalized Payment Reminders - Send timely voice reminders based on borrower behavior and repayment history.
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Post-Due Follow-Ups - Automate recovery workflows with customized nudges and settlement offers.
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Regulatory Compliance - Ensure adherence to lending and collection regulations while maintaining a borrower-friendly approach.
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Increased Connectivity, Reduced Costs
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Fundamento’s AI-driven collections strategy boosted borrower connectivity by 28% while cutting operational costs by 70%, ensuring timely payments with intelligent, scalable outreach.
Ongoing Customer Support: Resolve Queries in Real Time
Fundamento’s AI voice agent acts as a borrower’s always-available assistant, instantly handling inbound inquiries, reducing wait times, and improving customer satisfaction.
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24/7 Instant Support
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Intelligent Call Routing
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Multilingual Conversations
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Context Retention
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Sentiment Adaptive
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Personalized Responses
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Cut Contact Center Costs by 30%
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Fundamento automated inbound queries, fully resolving high-confidence calls and cutting contact center costs by 30% in just 3 months—delivering faster resolutions with lower overhead.
Essential Skills For Effortless Conversations
Secure Borrower Authentication
Verify identities before sharing loan details, ensuring compliance and data security.
Smart Agent Transfers
Direct borrowers to the right team instantly, improving efficiency and resolution time.
Scalability For High Call Volumes
Handle seasonal spikes in loan inquiries and collections without overburdening human teams.
Seamless Cross-Channel Continuity
Maintain borrower context across voice, SMS, and CRM systems for a smooth experience.
Automated Feedback Collection
Gather borrower insights post-interaction to refine lending strategies and improve service.
Insight-Driven Process Optimization
Identify pain points in loan applications or collections to enhance efficiency and reduce churn.
Numbers Speak
For
Themselves
5M +
Seamless Borrower Conversations
70 %
Cut In Contact Center Costs
30 +
Languages For Localized Engagement
95 %
Resolution At Scale
