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Agent Handoff

Ace customer conversations
with real-time intelligence

Power agents to handle customer queries and objections with AI solutions that automate manual, repetitive tasks while boosting performance and productivity

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Automated
Workflows

Data
Capture

Real-Time
Assistance

Auto-Generated
Follow-Ups

Training In The
Flow of Work

The Only Engine you Need for 360° AI
Workforce Management

Give business users control over customer experiences. Empower
multidisciplinary teams to collaborate on service transformation projects and

Amplify agent performance with timely guidance

Handhold agents during customer interactions with step-by-step guidance on how to navigate the conversation

Live listening with real-time prompts

Sentiment tracking with language assistance

On the go information access

Rule out manual errors with end-to-end automation

Ensure all data collected from the customer is saved in the system without error or delay

Automatic CRM update with intelligent data mapping

Data recap and customer thread maintenance

Accurate transcription with multimodal data storage

Deliver on promises and track customer response

Generate call summaries and schedule follow-ups immediately after every customer interaction

Real-time transcription and summaries

Multimodal message delivery on schedule

Intelligent data stacking per customer

Learn About
Virtual Agent

Supercharge Your Contact Centers Now

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