24x7
Availability

Increased
Capacity

Near-Human
Experience

Conversational Intelligence

Intelligent
Agent Handoff

The Only Engine you Need for 360° AI
Workforce Management

Give business users control over customer experiences. Empower
multidisciplinary teams to collaborate on service transformation projects and

Serves customer needs
with zero delays

Efficient customer handling with accurate understanding that addresses issues in the first instant

No more customer wait time

Engaging and satisfying conversations

Accelerated time to resolution

Leaves no customer
unattended

All customer calls are attended and resolved without agent intervention with AI-powered conversations

24x7 error-free customer service

Multimodal conversational capabilities

Smooth customer experience

Monitors sentiment with intelligent agent handoff

Automatically assesses customer sentiment and need to evaluate whether a human agent intervention is required

Automatic emotional detection

Empathetic handling of irate customers

Contextual handover to live agents

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